Frequently asked questions
If you have additional questions or need personalized assistance, don't hesitate to contact our support team. Thank you for choosing GigaX eSIM for your eSIM needs!
How do I know if my phone supports eSIM?
You can check compatibility in your phone's settings. Follow our instructions to confirm:
• On iPhone: go to Settings > Mobile Data > Add eSIM.
• On Android: go to Settings > Network & Internet > SIMs or similar, depending on the model.
If the option to add an eSIM appears, your phone is compatible.
You can also refer to our step-by-step guide and list of supported devices on our website.
When will my eSIM be activated and what should I do upon arrival?
Your eSIM is activated as soon as it connects to a supported mobile network in your destination country.
We recommend installing it before you travel, while connected to Wi-Fi.
Once you land, turn off airplane mode, make sure mobile data and data roaming are enabled, and wait for the network to connect.
Will I get a phone number and SMS with the eSIM?
No. GigaX eSIM offers data-only plans.
You can still use communication apps such as WhatsApp, Viber or Messenger for calls and messages using mobile data.
Can I use my regular SIM card and eSIM at the same time?
Yes. Most modern smartphones support dual SIM functionality, allowing you to use your physical SIM for calls and SMS, and GigaX eSIM for mobile data.
What if my phone doesn't support eSIM?
If your device is not compatible with eSIM, we offer a physical eSIM card as an alternative.
Delivery is available in selected countries and must be ordered at least 45 days before your travel date.
How do I install the eSIM?
After completing your purchase, you will receive a QR code by email.
Open your phone settings, select "Add eSIM" or "Add Mobile Plan," scan the QR code, and confirm the installation.
This process usually takes under two minutes and should be done while connected to Wi-Fi.
What if I run out of data?
You can purchase a new data plan at any time through our website or application.
Can I share mobile data with other devices?
Yes. You can use your phone's hotspot or tethering function to share your GigaX eSIM data connection with laptops, tablets, or other devices.
What if the installation fails?
Ensure your phone is eSIM-compatible, unlocked, and connected to Wi-Fi.
If you continue to experience issues, contact our support team at [email protected] and we will assist you as soon as possible.
Why choose GigaX eSIM?
• Instant eSIM delivery via email
• Flexible and affordable data plans in over 170 destinations
• Optional physical eSIM card (for non-compatible devices)
• No hidden roaming fees
• Reliable and fast customer support